What is your phone number and operating hours?
Call us at 1-530-532-2911, Monday through Friday 8:30AM to 10:00PM PST. You can send an email any time to firstname.lastname@example.org
Can I get a free quote?
Yes! We want your business and quotes are always free.
Is there a minimum quantity I have to order?
5 pieces is the minimum required quantity per order.
How many ink colors can I have screen printed?
At IMPACT INDUSTRIES, well print up to six (6) colors on a shirt.
Can I design my own order?
Yes we make it easy and fun. If you already have artwork, please email it to us. You can even send a description of the design you want, or fax us a sketch 1-530-532-2911, and well create artwork for you at $45/hour (most one color jobs take one hour or less to complete) we will supply a free quote.
What is the IMPACT INDUSTRIES Guarantee?
Its our goal and commitment to provide the best quality custom screen printing available and we stand behind our work. We will be happy to fix any mistake made by IMPACT INDUSTRIES, all we ask is that you report the mistake to IMPACT INDUSTRIES within 24 hours after you receive your order.
We accept the following file formats: CDR, EPS, AI, TIF, PSD, PDF, JPEG, BMP, GIF Be sure to convert type to paths or outlines, or supply the font used.
What resolution is preferred for my artwork?
The maximum imprint area size is 11.5 wide x 11.5 high. For imprinting on a pocket or for a chest logo, the maximum size is 3.25 wide x 3.25 high.
Can IMPACT INDUSTRIES create my artwork?
Yes! Simply email a description of the design you would like on your product (See What is the charge for illustration services? below.)
Can I create a sketch and have it transferred to a shirt?
Yes! Fax us your sketch to 530-532-2911 (See What is the charge for illustration services? below.)
What is the charge for illustration services?
To create your custom artwork, we charge $45.00/hour. Most one color jobs take one hour or less to complete
Turnaround and shipping
At IMPACT INDUSTRIES, UPS Ground shipping is FREE! If you prefer another carrier or need expedited shipping, we will happily arrange for that at your expense, just give us a call.
What is the average turnaround time of an order?
7-10 days after artwork has been approved.
When does production on my order start?
Production starts after the design and order information has been approved. Any changes MUST be made before production starts, or additional charges will be incurred.
What are the payment terms?
Credit card charges are invoiced at time of shipment. C.O.D. is NOT available Net 30 days are accepted for companies and organizations who have applied for and been approved for credit. ALL ORDERS REQUIRE A 50% DEPOSIT AT TIME OF ORDER.
What is your return policy?
Due to the custom nature of your order, IMPACT INDUSTRIES accepts NO RETURNS unless we are at fault for the mistake. We will then replace the order or credit your invoice.